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Hindrik Usin

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Latest activity by Hindrik Usin
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    Hindrik Usin created an article,

    What language should I use when contacting HostPLM support?

    Answer: To ensure a fast and efficient response time, we recommend that you use English language. However you are welcome to submit your request in local language and we will do our best to help yo...

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    Hindrik Usin created an article,

    I cannot login to the system...

    I get the error message: Could not connect to the archive server “company01.hostplm.com” for the vault “HostPLM”. Answer: Most likely your HostPLM Box has been off-line or moved to another local ne...

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    Hindrik Usin created an article,

    Disconnection of the HostPLM Box

    If added a large amount of data to the HostPLM Box and it will be turned-off during the replication process, will it continue to replicate from where it left after reconnecting? Answer: Yes, if the...

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    Hindrik Usin created an article,

    Can I move the HostPLM Box from one LAN network to another LAN?

    Answer: The HostPLM Box can be moved. However you need to understand that the HostPLM Box has been identified and configured to work on a specific LAN network. If you plan to move the box to anothe...

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    Hindrik Usin created an article,

    Move of HostPLM Box

    I would like several times to move a HostPLM Box from on location to another and back. Can I do that? Answer: A permanent move of a HostPLM Box is supported. However the HostPLM Box has been design...

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    Hindrik Usin created an article,

    Will I be informed before my storage capacity runs out of free space?

    Answer: Your system usage is monitored daily. An algorithm calculates and predicts when you will run out of free space, based on your previous usage of the system. A warning will be emailed to you ...

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    Hindrik Usin created an article,

    How do I install a HostPLM Client?

    Answer: To install a client and connect to your HostPLM system, you need the "Authorization Code" provided to you on a certificate. 1. Go to the "Install and Connect" page and e...

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    Hindrik Usin created an article,

    Where can I find my Authorization Code?

    Answer: The Authorization Code has been provided on a certificate to the contact person responsible for the HostPLM solution within your company.

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    Hindrik Usin created an article,

    My system is down. How do I contact support?

    I have some problems accessing my HostPLM system. How do I get support?   Answer: Your HostPLM™ system is already monitored using state-of-the-art tools. Therefor we should already know about any o...

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    Hindrik Usin created an article,

    Is using HostPLM from a web browser secure?

    With a correct login and password you can provide access to your HostPLM data thru a web browser. The HostPLM web portal communicates thru a secure SSL certificate. This is the same technology used...