Prioritization of requests

In order to prioritize your ticket correct we are following SOLIDWORKS business impact rules:

 

Critical 

The software is not operational, no viable workaround exists, and/or the customer’s business is severely impacted. Typically, the issue is not isolated to specific files, but rather can be reproduced with multiple customer datasets. 

  

High 

A major software function is inoperable or not working as designed, work can continue but with significant impact to the business operations. Typically, the issue is not isolated to specific files, but rather can be reproduced with multiple customer datasets. 

  

Medium 

A software function is inoperable or not working as designed, work can continue with moderate impact to the business operations. 

  

Low 

No loss of functionality, this can be a documentation error, poor error message, etc. This has no business impact on the customer. 

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