PLM Group Support agent might suggest remote-connecting to workstation to be able to resolve the issue. Remote-connecting is quite practical method when the investigated issue/question is complex and resolving it via email/support portal/phone call would take unreasonable time.
Launch TeamViewer remote-connection by following these instructions:
1. Launch Windows "Task Manager" and switch to "Details" tab. Close all running TeamViewer processes by right-clicking the process and selecting the option "End Task" if there are any processes running. If there are no TeamViewer processes running, move on to step 2.
2. Click THIS LINK.
3. Save the file TeamViewerQS.exe.
Note: If browser did not ask for the save folder, file was likely downloaded to "Downloads" folder according to picture below.
4. Double-click the file to run it.
Note: Windows User Account Control might prompt you to allow the changes. Press "Yes". You might also have to accept the license terms.
5. Let PLM Group Support agent know the "YOUR ID" number seen in the window.
Note: Password is shown with asterisks. You can ignore the password.
6. PLM Group Support agent is now able to remote-connect. When connection has been established, there is a tiny TeamViewer dialog in lower right corner of the screen. PLM Group Support agent always closes the remote-connection right after the investigation but you are also able to close the connection by yourself by pressing the "X" button in upper right corner of the dialog.
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WARNING! Do not press the button "Yes, close my request" unless you really want the relevant support ticket to be closed.
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