Important changes after migrating to DSx Client Care and Order

Dear SOLIDWORKS Administrators, 

Dassault Systèmes has been working towards a unified ordering and support management system to improve many aspects of our business, including the end-user experience. 

Our goal is to have clients across all brands serviced by a single business system. This will allow 3DS and our Business Partners (i.e., Distributors, Value-Added Resellers) to give you a best in class experience. On November 7th, your organization's records (licensed products, contacts, etc.) will be transitioned into the target business system 

Please note the following important changes for you and your team: 

SOLIDWORKS Subscription Services

You will no longer need to assign a product to a member in the SOLIDWORKS Admin Portal to grant Subscription Service benefits. Similarly, individuals will no longer need to register a SOLIDWORKS Serial Number to gain Subscription Service benefits. 

Rather, entitlement will be defined at the organizational level. Your organization will be entitled to Subscription Service benefits as long as you own and maintain SOLIDWORKS products. Any contact within your organization will be considered entitled. 

All individuals who were administrators or members in the SOLIDWORKS Admin Portal have already been moved to DSx Client Care and Order as contacts. You do not need to add them again. 

3DEXPERIENCE ID

Beginning November 7th, you and your team must “Log in with 3DEXPERIENCE ID” when prompted on solidworks.com, my.solidworks.com, or 3ds.com. 

This is the only method that will grant you access to Subscription Services benefits, such as Software Downloads, Training, Knowledge Base or Support. 

You no longer need to visit the SOLIDWORKS Customer Portal. 



To log in using your 3DEXPERIENCE ID, use the same email address and password you currently use for your SOLIDWORKS ID today. 

For more information, please visit this page. 

SOLIDWORKS Admin Portal

You will no longer use the SOLIDWORKS Admin Portal to manage your use of SOLIDWORKS products and services. The functionality in the “Members” tab will be moved to the Contact Administration Tool in DSx Client Care and Order. The Contact Administration tool allows you to view and manage the people who are associated with your organization. 

As stated above, you do not need to assign products to members anymore to grant access to Subscription Services. You only need to add a contact to an entitled organization. If one of your team needs access to Subscription Services, the new process is as follows:

1. Log in to DSx Client Care and Order
2. Click Contact Administrationfrom the Main Menu
3. Add the contact
4. Assign a role. Generally, the “Support Restricted” role is appropriate for most SOLIDWORKS users.

The contact will be considered entitled when they log in with a 3DEXPERIENCE ID using the same email address you defined when you added the contact. If they do not have a 3DEXPERIENCE ID, they can create one at any time. 

As a SOLIDWORKS Administrator, you have been automatically granted the Security Administrator role for your organization, which allows you access to Contact Administration. If you do not see Contact Administration in the DSx Client Care and Order Main Menu, please contact your SOLIDWORKS Reseller. 

The replacement for the “Products” tab in the Admin Portal is planned for February 2023. 

CAD Admin Dashboard

The CAD Admin Dashboard will not be accessible during this first wave of migration. We are making every effort to restore it for migrated customers in February 2023. We regret any inconvenience this may cause. 


Thank you for your understanding and attention to this change. 

The SOLIDWORKS Team