Possible causes for the error message "Online transaction failed"

Online Transaction Failed


If you have a SolidWorks online license and the message ’Online Transaction Failed’ pops up when you try to start SolidWorks, this could be caused by the following:

  • An online license requires constant internet connection, therefore as a start check that you have a functioning internet connection.
  • If you have an internet connection and the message still pops up, a cause for this could be an incorrect FLEXnet folder.


How to fix it:

  • Browse to the FLEXnet folder in windows, this folder is by default placed in C:\ProgramData\FLEXnet. Change the name of the folder to for example FLEXnet_old. Start SolidWorks again, a new FLEXnet folder is created and SolidWorks should start as usual.


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