In this article you will find IT topics that are frequently asked. There is a short description why the topic is important and a little what it is about.
Each topic is also linking to an article about that topic with a more in depth description on how to do things or explaining things to make the choice easier for you.
Hardware
When working with any SolidWorks or Dassault System products that needs an installation on your computer it is unfortunately not every computer that is supported. To get a hang of what is needed and suited for a computer hardware wise it can be hard. In the linked article below we will help you understand and make it easier for you to decide on which hardware you need to work with the products you have.
SolidWorks on a MacBook
If you have thought about getting a MacBook to do your work in SolidWorks it can be tricky to accomplish that. In the article below you will find out why it can be tricky and why we do not recommend it.
Firewall ports
If you need to work towards an external platform like server or cloud and can’t get a communication to any of those solutions, it could be that the ports are closed on your computer or the external solution. The article below will help you open these ports and tell you with ports that you need to open depending on your solution.
Set 3DExperience as trusted source
Sometimes even if you don’t have a strict IT policy that you might have problem to establish a connection towards 3DExperience. It could be that the web browser doesn’t like a webpage, or your anti-virus program doesn’t like installed applications. In the article below you will find pages and files that needs to be approved by the anti-virus program and web browser.
3DExperience security settings
Graphics card drivers and settings
To make sure the graphics in the software is correct you need to have a supported driver. But if you are working on a laptop, you might also need to force the computer to run on the external graphics card and not the integrated. The two articles below explain these topics and how to make sure it is correct on your computer.
Common Windows related issues
Sometime you experience that the windows explorer crashes and the bar at the bottom of your screen disappears and reappears. Or that programs crashes. These issues could be related to some windows dll-files. There is a simple command you can try to fix these issues. Check out the article below on how to try fix these issues.
Check connection with server or other similar solutions
Sometime you do not get the connection that you need to a certain server or similar solution. Then it is good to figure out why and which port in the firewall is blocking the communication.
You might have heard of Ping and Telnet but these could sometimes be blocked by your IT-department. We have a third option for you which is rarely blocked and will help you with figuring out which ports you have connection via or not. Read the article below on how to do so.
Manage your Virtual Memory
Sometime you realize that you computer is becoming slow or that you start getting messages about Virtual Memory. In the article below we explain what Virtual Memory is and how to manage it so you hopefully can get the computer up and running as usual again.
If there are any other topics you think could be good to have here, please write a comment and suggest it. If it is something we think could be a good addition to the article we will add it.
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